IT Recruitment

Third-line I.T. Technician

Posted on 16th November 2015 by Adrian Fowler

Salary: negotiable
Health insurance provided upon completion of probationary period

Our IT solutions business have a requirement for an experienced IT Support & Projects Technician with good exposure to supporting and configuring Windows Server/Desktop, MS Exchange 2010/2013, and other business information technologies.

You will be comfortable working with our SME customers either as part of a small team or alone, therefore a candidate with exceptional customer service skills and technical experience is essential.

You will be responsible for customer related service requests sent to our helpdesk via our web portal, telephone or email. You must be able to close calls to customer satisfaction, showing professionalism throughout the lifecycle of the ticket. You will also be required to undertake I.T projects, from conception to completion.

Travel to customer sites is required, therefore you must possess a full driving licence, be willing to drive company vehicles and work out of hours occasionally.

 

Must Have Support Experience:

  • Windows Server 2008R2/2012R2/SBS 2011
  • Windows 7, 8.1 & 10 Workstations
  • Exchange 2010 & 2013
  • Thorough understanding of networking fundamentals
  • Printer fault finding
  • Configuration of mobile devices
  • Project scoping & design

Desirable Support Experience (at least two of the below):

  • Routers & Firewalls
  • Hyper-V Virtualisation
  • Remote Desktop Services (RDS/Terminal Services)
  • Endpoint Protection (Preferably BitDefender)
  • HP or Dell servers
  • SAN and NAS storage
  • Backup solutions
Adrian Fowler
Adrian is the Managing Director of Apograph Ltd which is the owner of the website Computer Support Northampton.

He has worked in the IT industry for 25 years after training in electrical & electronic engineering, writing and publishing software to fund his education.

Adrian started Apograph in 1993 providing IT support to SME’s, since then the business has grown and today his primary focus is on marketing and writing technical articles for publication on numerous websites.

Adrian lives in Leicestershire where the business is based.
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