dell server fault

Server repair companies

Posted on 27th July 2016 by Adrian Fowler

What to do in the event of a faulty Server? You need a good Server repair company. Over the years we have fixed thousands of varying faults with Servers including both hardware and software. We’ve been doing this since the Novell days back in the 1980’s, so have literally seen it all.

You may have had a recent fault with your Server and it is covered under a service level agreement (SLA) with HP or Dell. The problem is, they rarely ever leave the Server in the working state it was before the fault. This could be seriously bad for your business.

Even if you have an SLA with HP or Dell on your Server, you still need to have someone manage the repair and ensure your data is recoverable after the repair has been undertaken.

The SLA agreement ensures that your Server is repaired back to a working state. However, it doesn’t cover your data, or your Server configuration. This is down to you to restore or recover. Not many people are aware of this and this could potentially leave you in a situation only marginally better off than having a faulty Server.

Server maintenance contract

You may not have an agreement in place with your chosen IT service provider to look after your IT. In which case, you will certainly not have any agreements in place to protect your Server should it become faulty. In this case, you need to know the signs and symptoms of an imminent Server failure and be prepared for it.

Know the Signs and Symptoms of an Imminent Server Failure

Server age

Firstly, ask yourself how old your Server is. Most people lose track of time and forget when they purchased it. If it’s a Dell or HP Server, Google the same model using Google images, if the Server looks completely different to the images, chances are the Server is significantly older than you think. The visual style of Severs doesn’t change much over 5 years, so if yours is a lot different, it’s probably over 5 years old.

Already, the probability of a Server failure is significantly higher due to its age.

Flashing LED’s on Server

Check the LED’s on the front. Anything that is flashing either amber or red is a warning sign. Nobody uses the colour red anymore for the hard disk activity light, it’s usually green or blue. If yours is flashing amber, and you have a Dell or HP Server, you need to act quickly.

Noisy Server

This may sound obvious, but any suspicious noises are a clear indicator that something is about to go seriously wrong. Noisy fans lead to reduced cooling which in turn leads to overheating and failure. Alternatively, an unexplained noise could mean a faulty disk which could lead to a failure happening very soon. Audible alarms are obvious warning signs and need investigating sooner rather than later.

Slow Server performance

This is something that needs to be checked by a professional as slow performance is hard to detect by a novice, unless of course the performance has degraded to a point beyond usable.

Waking up the Server console and carrying out some performance checks can reveal what is going on.

Servers are surprisingly resilient and will limp along until a point beyond any other computing device. You may not be aware that once of the CPU’s has died, half the memory is faulty, most of the disks have failed and a power pack has blown, it’s usually the “last straw that broke the camels’ back” and it can be just something very tiny that can do it.

Server keeps failing

This could be anything related to internet not working, email not working, mapped drives disappearing, printers vanishing, data taking forever to save, data being lost, computer workstations running slowly, or your Server constantly requiring a reboot.

Any of the above symptoms requires an expert opinion, and for the sake of a small fee, it’s worth saving a fortune in remedial work as a result of ignoring the above symptoms.

If nothing else, it’s worth ensuring your Server is backed up, fully backed up, and fully recoverable. Have you tested your backup? Most people haven’t, or they may have tested a small file restore. This kind of test is as good as no test at all. You should test your backup in full to a test Server.

This is not easy for most people to carry out due to not having a spare test Server kicking about and available for the purpose of testing. We can help.

Allow us to health check your Server, test your backup and give you peace of mind that you have done everything you can to ensure your Server is in good health, is recoverable and isn’t about to imminently fail.

Call 01858 455426 for further advice.

Adrian Fowler
Adrian is the Managing Director of Apograph Ltd which is the owner of the website Computer Support Northampton.

He has worked in the IT industry for 25 years after training in electrical & electronic engineering, writing and publishing software to fund his education.

Adrian started Apograph in 1993 providing IT support to SME’s, since then the business has grown and today his primary focus is on marketing and writing technical articles for publication on numerous websites.

Adrian lives in Leicestershire where the business is based.
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